> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arct.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Tickets

> Create and manage support tickets.

## Create a Ticket

1. Click **Support** in the sidebar
2. Click **New Ticket**
3. Fill in the subject, category (Technical / Billing / General), priority, and message
4. Optionally select a related server
5. Click **Create Ticket**

## Ticket Statuses

| Status                | Meaning                        |
| --------------------- | ------------------------------ |
| **Open**              | Submitted, waiting for review. |
| **In Progress**       | Being worked on.               |
| **Awaiting Response** | Waiting for your reply.        |
| **Resolved**          | Issue resolved.                |
| **Closed**            | Ticket closed.                 |

Click on any ticket to view the conversation and send follow-up messages. You'll receive email notifications when support responds.