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Ticket support is available 24/7. Open a new ticket. Tickets are handled by infrastructure engineers. Click Support in the dashboard sidebar to see your tickets.

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Open a Ticket

1

Start a New Ticket

Click Support in the sidebar, then Open New Ticket, or go straight to console.arct.cloud/support/new.
2

Describe the Issue

Enter a Subject of up to 255 characters and choose a Department: Technical Support, Billing Question, Sales or General Inquiry.
3

Choose a Server (Optional)

Pick the server the ticket is about from Related Server.
4

Write the Message

Explain what happened, what you expected and what you have already tried. Attach screenshots or logs if they help.
5

Submit

Click Submit Ticket. The ticket opens with the status Open.

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Attachments

You can attach files to a new ticket and to each reply.
  • Up to 10 files per message, 10 MB per file and 25 MB in total.
  • Images: PNG, JPG, GIF, WebP, HEIC and SVG.
  • Documents: PDF, TXT, MD, CSV, DOC, DOCX, XLS and XLSX.
  • Logs and configuration: LOG, JSON, YAML, CONF, CFG, INI, TOML, XML, HTML, HAR and PCAP.
  • Archives: ZIP, GZ, TGZ, TAR and 7Z.
  • Video: MP4, MOV and WebM.
Never send passwords, private keys or full card numbers in a ticket.

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Ticket Statuses

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Reply, Close or Reopen

  • Click a ticket in Support Tickets to read the conversation and reply.
  • Click Close Ticket when your issue is solved.
  • Reply to a closed ticket to reopen it, or open a new one.
  • Tickets marked Archived are read-only. To follow up, open a new ticket and mention the archived ticket number.