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Backups and snapshots save a copy of your server’s disk. Your server stays online while a backup or snapshot is created.
Backups and snapshots are not available in every location. The order page shows the Backups option, and the server page shows the Backups tab, where they are available. Snapshots are not available for Windows servers.

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Backups

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Enable Backups

  • New server: select Add daily backups on the order page.
  • Existing server: go to Virtual Machines, click a server name, open the Backups tab, and click Enable Backups.
The first backup runs within 24 hours. Backups stay on for at least 24 hours.

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Run a Manual Backup

  1. Open the server’s Backups tab
  2. Click Run Manual Backup
  3. Optionally, add a label such as before-upgrade
  4. Click Start Backup
A manual backup uses one of the 7 slots. For consistent data, power off your server before you run a manual backup.

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Restore a Backup

  1. Open the server’s Backups tab
  2. Open the menu of a backup and click Restore server
  3. Click Restore Server to confirm
Restoring replaces your server’s disk with the backup. Changes made since the backup are lost, and the server is offline until the restore finishes.

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Disable Backups

  1. Open the server’s Backups tab
  2. Click Disable Backups
  3. Click Disable & Delete Backups to confirm
Disabling backups permanently deletes all backups of the server. To keep a backup, convert it to a snapshot first. Existing snapshots are kept.

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Snapshots

A snapshot is kept until you delete it, even if you delete the server. No backup plan is needed.

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Create a Snapshot

  1. Go to Snapshots and click Create Snapshot
  2. Select a server. It must be running or stopped.
  3. Optionally, enter a name
  4. Click Create Snapshot
You can also click Create Snapshot on a server’s Backups tab. For consistent data, power off your server first.

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Convert a Backup to a Snapshot

  1. Open the server’s Backups tab
  2. Open the menu of a backup and click Convert to snapshot
  3. Click Convert to Snapshot
The backup moves to Snapshots and no longer counts toward the 7 backup slots.

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Create a Server From a Snapshot

  1. Go to Snapshots
  2. Click Create New Server on a snapshot
  3. Choose a plan and complete the order
The new server is created in the same location as the snapshot. Its plan needs at least as much disk as the snapshot. Your files and apps come with it, and the new server gets a new IP address and new login details.

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Delete a Snapshot

Go to Snapshots and click Delete on the snapshot. A snapshot can’t be deleted while an order that uses it is pending.

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